Terms of Use

By using our website, you agree to the Terms of Use. These terms are subject to change so refer to this page regularly. We reserve the right to correct and change any errors that may be made while using our site.

Purchased but unavailable garments

In the case that you place an order for an item that cannot be fulfilled, we will provide a full refund for your item + shipping (Excluding any extra fees) We regularly check through our available stock and sizes but levels vary constantly and there is a small chance this may occur with certain colours or sizes that are not readily available if stocks are depleted. After your order is placed we will contact you via email regarding the out of stock item/s and arrange the refund for you

Privacy Policy

TSUG.nz complies with the New Zealand Privacy Act 1993 when dealing with personal information. Personal information is information about an identifiable individual (a natural person)

This policy sets out how we will collect, use, disclose and protect your personal information

This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz

CHANGES TO THIS POLICY

We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy


WHO DO WE COLLECT YOUR PERSONAL INFORMATION FROM

We collect personal information about you from:

You, when you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (e.g. email), or when you buy or use our services and products 


Third parties where you have authorised this or the information is publicly available. If possible, we will collect personal information from you directly

HOW WE USE YOUR PERSONAL INFORMATION


We will use your personal information:

To verify your identity

To provide services and products to you
 
To market our services and products to you, including contacting you electronically (e.g. by email for this purpose)

To improve the services and products that we provide to you

To undertake credit checks of you (if necessary)

To bill you and to collect money that you owe us, including authorising and processing credit card transactions

To respond to communications from you, including a complaint
To conduct research and statistical analysis (on an anonymised basis)

To protect and/or enforce our legal rights and interests, including defending any claim

For any other purpose authorised by you or the Act



DISCLOSING YOUR PERSONAL INFORMATION


We may disclose your personal information to:

Another company within our group

Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products

A credit reference agency for the purpose of credit checking you

Other third parties (for anonymised statistical information)

A person who can require us to supply your personal information (e.g. a regulatory authority)

Any other person authorised by the Act or another law (e.g. a law enforcement agency)

Any other person authorised by you


[A business that supports our services and products may be located outside New Zealand. This may mean your personal information is held and processed outside New Zealand]


PROTECTING YOUR PERSONAL INFORMATION


We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse


ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION


Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates

In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction

If you want to exercise either of the above rights, email us at [info@tsug.nz] Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting)

We may charge you our reasonable costs of providing to you copies of your personal information or correcting that information

INTERNET USE

While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk

If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information

[We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all of the features of the website]

Return Policy

All sales are final. No refunds or exchanges, unless the error was made on our behalf. Ensure you refer to sizing measurements before purchasing

Shipping Policy

  Garments currently available in our ‘Stocked’ range are ready to be sent as soon as your order is received. For our Tie Dye Range you will need to allow 7-10 business days for your order to be made and shipped. All other products and ranges are 'Made to Order' and you will need to allow 7-21 business days for your order to be made (And slightly longer if you are purchasing a garment with a screen printed design) and shipped + delivery time to your address. You may pickup if available. You will receive a shipping confirmation email when your items have been shipped

This time period may vary for reasons out of our control but we will always strive to deliver your goods as fast as possible. Custom made garments will have their own turnaround time so refer to the provided information on each item

Costs will vary depending on the order. Prices are based on the lowest available rates.

We are not responsible for any lost, stolen, or damaged shipments